From db3d9f25c8f4904cdbbb98153136faa9cbb6e990 Mon Sep 17 00:00:00 2001 From: Jon Atkins Date: Fri, 29 Aug 2014 07:35:04 +0100 Subject: [PATCH] website: update faq - remove now outdated 'iphone' references - add details about the niantic invisible portal issue to the existing faq entry --- website/page/faq.php | 23 +++++++++++++++++++++-- 1 file changed, 21 insertions(+), 2 deletions(-) diff --git a/website/page/faq.php b/website/page/faq.php index ebcbb7d1..80e271f3 100644 --- a/website/page/faq.php +++ b/website/page/faq.php @@ -123,7 +123,7 @@ Sometimes this is caused by server issues, and no amount of reloading will fix i

However, another reason for this message is your account being blocked/suspended by Niantic. There -are no (known) cases of this happening due to IITC use, but any use of bots, unofficial clients (e.g. iPhone, broot), +are no (known) cases of this happening due to IITC use, but any use of bots, unofficial clients (e.g. broot), or other ingress mods (auto-drop/pickup apps) could lead to this. In this case, the scanner app will also fail to work correctly ("Scan failed" error message).

@@ -132,7 +132,26 @@ END 'broken' => Array ( "No portals are displayed on the map/some portals are missing", <<<'END' -Common reasons. +

+There is a known issue with the Niantic servers, where sometimes the occasional portal is not shown. Additionally, +due to differences between IITC and standard intel by default, it can appear differently in IITC. +

+

+It is usually easy to find the same zoom level on the standard intel map which causes the problem portal to vanish +there too - usually you just need to zoom out once or twice. To make IITC behaviour match the standard intel site: +

+ +

+Some community posts discussing this issue are +here, and +here. +

+

+Other reasons. +

  1. You have some portal layers turned off in the layer chooser
  2. Niantic have released a site update that broke IITC. Reloading the page might fix it.